Call Centre Agent – Johannesburg | FNB

Job Requisition ID: R19705
Location: Johannesburg
Posted On: Posted Today
Application Closing Date: 28/08/24

Job Description:

Join FNB, the home of the #changeables, as a Call Centre Agent. You’ll engage with customers via voice calls, queries, and secure chats, providing exceptional service across various communication channels. Embrace an adaptable work environment surrounded by diverse talents, where curiosity and innovation are at the heart of everything we do.

Key Responsibilities:

• Handle and resolve customer queries, escalating when necessary.
• Manage client expectations and turnaround times for query resolution.
• Achieve a 9+ OSTY rating through exceptional service.
• Maintain availability to answer calls and manage query work items.

• Stay informed on the eBucks reward program, FNB products, and campaigns.
• Oversee daily management of outstanding work items and escalate as needed.
• Share best practices for complaints management.

Ideal Candidate:

• Minimum Qualification: Matric
• Experience: Strong customer service background

What We Offer:

• Opportunities to network and collaborate.
• A challenging work environment with room for innovation.

Who We’re Looking For:

• Curious & Courageous: Driven to learn more and explore new ideas.
• Obsessed with Mastery: Committed to excellence and continuous improvement.

Ready to take the next step in your career? Apply now and be part of a team that values curiosity, innovation, and mastery.

Equal Opportunity: All appointments align with FirstRand Group’s Employment Equity plan. We encourage candidates with disabilities to apply and voluntarily disclose their status. This information will be kept confidential unless required by law.

Apply