Administrator – Insurance Sales Support | FNB Johannesburg

Job Summary

FNB is looking for a meticulous and proactive Administrator to support its insurance sales team. The successful candidate will be responsible for managing, tracking, and distributing incoming leads to ensure they reach the right consultants quickly and accurately — driving efficiency, performance, and exceptional customer service.

Key Responsibilities

Receive, track, and allocate insurance leads based on region, product, or consultant availability.

Maintain up-to-date records of lead distribution and follow-ups.

Collaborate with the sales team to ensure timely updates and progress tracking.

Monitor lead pipelines and escalate issues or delays to management.

Prepare daily, weekly, and monthly performance reports on lead management.

Support general administrative tasks within the sales support function.

Ensure adherence to internal processes and compliance with data protection policies.

Minimum Requirements

Education

• Matric (Grade 12) – Essential
• Tertiary qualification in Business Administration, Insurance, or a related field – Advantageous

Experience

• 1–2 years of administrative experience, preferably in insurance or financial services.
• Familiarity with CRM systems or lead management tools is beneficial.

Skills & Competencies

• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, Outlook).
• Ability to work independently and within a team.

Employment Equity Statement

All appointments will be made in line with the FirstRand Group’s Employment Equity plan. FNB supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will remain confidential unless disclosure is required by law.

📅 Application Closing Date: October 29, 2025
📍 Location: Johannesburg, South Africa
🕒 Job Type: Full-Time

Apply here